1. Who we are

Saturn Technologies India Private Limited ("we", "us", "our") is a web design, development and hosting company based in Bengaluru, India. This policy explains what personal information we collect when you visit our website, contact us, or use our services, how we use it, and the choices you have.

For questions about this policy, write to us at hello@yourdomain.com or at Your Street Address, Area, Bengaluru, Karnataka 560001, India.

2. Information we collect

Information you give us

• Enquiries: your name, company, email address, phone number, the service you are interested in, and the details you write in our contact form or send by email or WhatsApp.
• Clients and hosting customers: billing name and address, GST number (if any), account login details, domain names, and records of the work and support we provide to you.
• Payments: payment confirmations and transaction references. We do not store your full card number or UPI PIN. Payments are handled by our payment partners.

Information collected automatically

• Technical data such as IP address, browser type, device type, pages visited and the time of your visit. This is collected through server logs and, where enabled, basic analytics.
• Cookies and similar technologies (see section 7).

Content you host with us

If you use our hosting services, your website files, databases and emails are stored on our servers. This content belongs to you. We do not use it for our own purposes (see section 9).

3. How we use your information

• To reply to your enquiries and prepare quotes and proposals.
• To provide, host, secure, maintain and support the services you have asked for.
• To send invoices, payment reminders and service notices (for example downtime, renewals or security updates).
• To keep our website and servers safe, and to detect and prevent fraud, abuse and spam.
• To improve our website and services.
• To meet legal, tax and accounting obligations.
• To send news or offers about our services, only where you have agreed to receive them. You can opt out at any time.

4. Our basis for using your information

We process personal information with your consent (for example, when you send us an enquiry or subscribe to updates), where it is necessary to carry out a contract with you, where we have a legitimate use such as keeping our systems secure, and where the law requires it. This includes applicable Indian law such as the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and the rules made under them.

5. Who we share information with

We do not sell your personal information. We share it only with:

• Service providers that help us run our business, such as data centre and cloud providers, domain registrars, email delivery services, payment gateways, accounting software and analytics tools. They may use your information only to provide services to us.
• Professional advisers such as accountants and lawyers, where needed.
• Authorities where we are required to do so by law, court order or a valid government request, or to protect our rights, our customers or the public.
• A buyer or successor if our business is sold or restructured. In that case the same protections will continue to apply to your information.

6. How long we keep information

When information is no longer needed, we delete it or make it anonymous.

7. Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections (SSL/TLS), access controls, regular updates and backups. No system is completely secure, so we cannot guarantee absolute security. If a breach affects your personal information, we will notify you and the relevant authorities as the law requires.

8. Cookies

Our website uses a small number of cookies. Essential cookies keep the site working. If we use analytics cookies, they help us understand which pages are useful. You can block or delete cookies in your browser settings, but parts of the site may not work as expected.

9. Your rights

Under applicable law you may have the right to:

• Ask what personal information we hold about you and how we use it.
• Ask us to correct information that is wrong or incomplete.
• Ask us to delete your information, unless we need to keep it for legal reasons.
• Withdraw your consent at any time. This will not affect what we did before you withdrew it.
• Nominate another person to exercise your rights if you are unable to.
• Make a complaint about how we handle your information.

To use any of these rights, email hello@yourdomain.com. We will respond within a reasonable time and in any case within the time the law requires. If you are not satisfied with our response, you may approach the Data Protection Board of India or other authority that applies to you.

10. Information we process on behalf of our customers

When you host a website or application with us, you decide what personal information it collects from your own visitors and customers. For that content, you are responsible for having a privacy policy and the consents you need, and we act on your instructions. We will process that content only to provide the hosting service, and we will not access it except to maintain the service, provide support you request, protect security, or comply with the law.

11. Links to other websites

Our website may link to other websites. We are not responsible for their content or privacy practices, so please read their policies before sharing information with them.

12. Children

Our services are meant for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has given us information, please contact us and we will delete it.

13. Transfers outside India

Some of our service providers may store or process information on servers outside India. Where this happens, we take steps to make sure your information stays protected and the transfer is allowed under applicable law.

14. Changes to this policy

We may update this policy from time to time. We will post the new version on this page with a new "last updated" date. If a change is significant, we will also tell you by email or a notice on our website.

15. Contact and grievances

If you have a question, request or complaint about your personal information, contact our grievance contact:

Saturn Technologies India Private Limited
Attn: Grievance Officer
Your Street Address, Area, Bengaluru, Karnataka 560001, India
Email: hello@yourdomain.com
Phone: +91 00000 00000
Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST

1. About these terms

These terms govern your use of the Saturn Technologies India Private Limited website and the services we provide, including web design and development, web applications, online stores, web hosting, domain and email services, and support and maintenance. By using our website, requesting a quote, or signing a proposal or order, you agree to these terms. If you do not agree, please do not use our services.

If you sign a separate written agreement or proposal with us, that document applies together with these terms. If the two conflict, the signed agreement or proposal comes first.

2. Our services

The details of each project, including what we will build, the timeline and the price, are set out in a written proposal or order that you approve. We will carry out the services with reasonable skill and care. Work outside the agreed scope is a change request, and we will quote for it before starting.

3. Quotes, prices and payment

• Quotes are valid for 15 days unless stated otherwise.
• Unless the proposal says otherwise, project fees are payable in instalments: an advance before work begins, milestone payments during the project, and the balance before launch or handover.
• Hosting, domain and maintenance plans are billed in advance for the period you choose (monthly, quarterly or yearly) and renew automatically unless you cancel before the renewal date.
• Prices are in Indian rupees and do not include GST and any other applicable taxes, which will be added to the invoice.
• Invoices are due within 7 days unless stated otherwise. We may charge interest on late payments at a reasonable rate and may pause work or suspend services until overdue amounts are paid.
• Fees already paid for work that has been delivered are non-refundable. Where we have not started the work, you may ask for a refund of the unused part of an advance, less any costs we have already incurred.

4. What we need from you

To deliver on time we need you to provide content, images, logos, access details and feedback promptly. You confirm that:

• you have the right to use all content you give us (text, images, logos, fonts and so on), and it does not infringe anyone else's rights or break the law;
• the information you give us is accurate and complete; and
• you will keep your login details secure and tell us at once if you think they have been misused.

If you delay providing what we need, the timeline will move accordingly.

5. Ownership of the work

Once you have paid in full, you own the final website, designs and custom code we created for you, and we transfer them to you. Until full payment, we keep ownership of all work, and you have only a limited licence to review it.

Third-party items, such as open-source libraries, themes, plugins, stock images and fonts, stay under their own licences, which continue to apply to you. We keep the right to reuse our general know-how, tools and code that is not specific to your business. Unless you ask us not to in writing, we may show the finished project in our portfolio and say you were our client.

6. Web hosting terms

• Resources and use: each plan includes the storage, bandwidth and other limits shown on our website or proposal. You must use hosting fairly and within those limits. We may ask you to upgrade if you regularly exceed them.
• Uptime: we aim for 99.9% availability each month, but we do not guarantee it. Planned maintenance, problems with third-party networks and events outside our control are not counted as downtime.
• Backups: we take backups as described in your plan, but you remain responsible for keeping your own copies of important data. We are not liable for data loss that results from your own actions, from software you install or from events outside our reasonable control.
• Acceptable use: you must not use our hosting to store or send anything illegal, harmful or abusive. This includes malware, phishing, spam, content that infringes others' rights, content that is unlawful in India, attacks on other systems, and anything that puts our servers or other customers at risk.
• Suspension: we may suspend or remove a service without notice if we reasonably believe it breaks these terms, is being attacked or is harming our network, or if the law requires it. We will tell you as soon as we reasonably can.
• Moving away: you can take your website and data with you. When a hosting account is cancelled or ends, we keep your data for up to 30 days and then delete it.

7. Domains and email

Domain names are registered through third-party registrars and are subject to their rules and fees. Unless we agree otherwise in writing, the domain is registered in your name and you are the owner. You are responsible for renewing your domain on time, and we are not liable for a domain that expires because a renewal was not paid. Business email is provided subject to the fair-use limits of your plan and must not be used to send spam.

8. Support after launch

Each project includes 30 days of free support after launch, to fix defects in what we delivered. This does not cover new features, content changes, or problems caused by changes made by you or others. After that, support and maintenance are available under a monthly plan or at our standard hourly rate.

9. Confidentiality

Each of us will keep the other's non-public business information confidential, use it only for the purposes of the services, and not disclose it except to people who need it and are bound to keep it confidential, or where the law requires. This does not apply to information that is already public through no fault of the recipient.

10. Warranties and disclaimers

We will perform the services with reasonable skill and care. Except as stated in these terms, we provide our services and website "as is" and "as available", and we do not make any other promises, express or implied, including about uninterrupted or error-free operation, search engine rankings, traffic, sales or fitness for a particular purpose, to the fullest extent the law allows.

11. Limitation of liability

To the fullest extent permitted by law:

• we are not liable for any indirect or consequential loss, or for loss of profit, revenue, business, goodwill or data; and
• our total liability to you for any claim related to our services is limited to the fees you paid us for the specific service that gave rise to the claim in the 12 months before the claim arose.

Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud or wilful misconduct.

12. Your responsibility to us

You agree to compensate us for losses, claims and reasonable costs that arise from content you provide, from your use of our services in breach of these terms, or from your breach of the law or of anyone else's rights.

13. Ending the relationship

• You may cancel a project or a recurring plan by giving us written notice. You will pay for work done up to the date of cancellation and for any non-cancellable costs we have already committed.
• Either of us may end the agreement if the other seriously breaches these terms and does not fix the problem within 14 days of written notice. We may end it immediately in the cases described in the hosting terms.
• Sections that by their nature should continue after the agreement ends (including payment, ownership, confidentiality, liability and governing law) will continue.

14. Events beyond our control

Neither of us is responsible for a delay or failure caused by events outside our reasonable control, such as natural disasters, power or internet outages, government action, strikes, or failures of third-party providers. The affected party will tell the other as soon as it reasonably can and will work to resume as soon as possible.

15. Governing law and disputes

These terms are governed by the laws of India. We will first try to settle any dispute through good-faith discussion. If we cannot, the courts at Bengaluru, Karnataka will have exclusive jurisdiction.

16. Changes to these terms

We may update these terms from time to time. The updated version will be posted on this page with a new "last updated" date. Changes do not affect a signed proposal for a project already in progress. If you keep using our services after a change takes effect, you accept the updated terms.

17. Contact us

Saturn Technologies India Private Limited
Your Street Address, Area, Bengaluru, Karnataka 560001, India
Email: hello@yourdomain.com
Phone: +91 00000 00000
Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST